Emergency Services & Power Lines

Get your power system back online as fast as possible.

What we do

We respond to weather-related damage, downed lines, power poles, and other occurrences in Vancouver, BC and the surrounding areas 24 hours a day, 7 days a week.

What to do when there is a down or damaged power line?

If you see a downed or damaged power line, presume it is live and dangerous. Stay at least 10 metres back (the length of a bus) and call 911 to report the incident. To keep safe, remember these three words: Down, Danger, Dial. For more information.

What to do when a fuse cutout blows?

Look for any dead animals near the pole. Look for any animals near the bottom of the cutout pole.

If you are not sure what a fuse cutout is here is an image.

Fuse Cutout - Metro PowerlineFuse Cutout - Metro Powerline

Do you need emergency services?

Are you experiencing any of the following:

Emergency Services and Power Lines aim to help you regain power as soon as possible.

Our emergency service crews are able to work swiftly and efficiently after a blackout, repairing avoidable damage and getting the power back on for those who need it most quickly.

Emergency services in action


How long does installation take?

The installation for this utility takes less than 10 hours. The work is done by skilled professionals who are qualified for the job and can work efficiently in order to get the job done quickly.

What is the best place for a generator?

The best place for a generator is outside of the home’s back porch or balcony so the noise from the unit isn’t disruptive.


Why do you need backup power?

If you have a power outage, it can be inconvenient if you have no backup power for your home. It’s always good to know that you’re not completely reliant on the grid if something happens.

Some people are just happy with candles and an emergency radio to keep them company when the power is out, but for most people, that isn’t enough.